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Exam : IBM 000-428
Title : IBM Certified Specialist System z Technical Support V3


1. The System z10 processor installation is complete. Which of the following are the next steps the customer expects from IBM team?
A. Setup a meeting with customers to discuss project summary plans and conclusions.
B. Have a IBM internal team meeting to discuss project
C. Invite the customer to an installed customer event
D. Reopen application discussions to start up another project
Answer: A

2. A customer running a Windows environment wants to move to a Linux environment for security reasons. The customer asks what makes Linux on z10 different from Linux on HP Integrity servers.
Which of the following addresses this request?
A. Linux and CSM on System z provide superior cluster high availability features over Integrity's cluster offerings
B. System z's support of a flexible Linux software/hardware environment has greater market share
C. Linux supports a larger number of processors on System z than Integrity and, as a result, has higher performance results in industry standard benchmarks.
D. Linux is available as a single edition that supports full function on all z10 servers, whereas Linux on comes in four editions on Integrity to support different servers.
Answer: B

3. A manufacturing company is planning to implement a new inventory application on an IBM System z10. They are considering z/OS or Red Hat Linux. Which of the following differences should they consider?
A. z/OS outperforms Red Hat Linux in commercial workloads
B. z/OS is more expensive, Linux is shareware
C. Red Hat Linux does not support all the devices supported by z/OS
D. z/OS is supported by IBM SupportLine, whereas Red Hat Linux can only be supported by Red Hat
Answer: C

4. Which temporary Capacity on Demand offering is NOT permitted to increase capacity by more than 100% of the purchased permanent capacity?
A. Capacity Backup
B. Capacity for Planned Events
C. On/Off Capacity on Demand
D. Disaster Event on Demand
Answer: C

5. A z10 customer is interested in migrating at least some of their applications to Linux. The technical staff asked the IBM System z Technical Specialist which Linux they recommend and how is it supported. Which of the following is the proper response?
A. IBM System z supports all major Linux distributions.
The customer should select their choice distribution.
Support for Linux comes only from the distributor.
B. IBM System z supports both Red Hat and SUSE Linux.
The customer should select the better performing distribution.
IBM supplies all z10 Linux support.
C. IBM System z supports all major Linux distributions.
The customer should select the best performing distribution.
Support comes from independent Linux support groups.
D. IBM System z supports both Red Hat and SUSE Linux.
The customer should select their choice distribution.
First call support for Linux comes from IBM.
Answer: D

6. A very large retailer selling books on the internet is considering a z10 server running Linux or a Dell Xeon server running Windows. Which of the following characteristics should be emphasized?
A. Linux solution provides a completely secure environment due to z10 hardware
B. Linux solution provides higher performance due to processor speeds
C. Linux solution has a lower cost due to the lower people support cost
D. Linux solution supports more adapters enabling the solution to connect more users and sessions
Answer: C

7. When building the image profiles for a large system, the client should be concerned with the size requirements for which of the following?
A. Extended Common Save Area (ECSA)
B. Expanded Storage
C. Common Save Area (CSA)
D. Hardware Systems Area (HSA)
Answer: D

8. A customer has a System z10 installed for over a month The customer calls IBM rep, mentions that he has a problem with his system. What corrective action should be taken to help customer?
A. Get the Hardware Installation team involved
B. Go to the Customer site and resolve the problem.
C. Call the customer on phone and walk them thru the PMR process to resolve the problem
D. Refer the customer back to the Sales Team
Answer: C

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