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642-241 考试是 Cisco 公司的 Unified Contact Center Enterprise Design (UCCED) 认证考试官方代号，TestInside 642-241 权威考试学习资料软件是一款真正全面的642-241考试模拟资料，是您获得642-241知识的重要工具。642-241是来自于Cisco 厂商的认证考试科目，TestInside祝您在第一次参加 642-241 考试的考生即顺利通过，否则我们免费帮你更新或者免费赠送您其它资料一份。

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部分题目样本(非实时更新）　
　
Exam : Cisco 642-241
Title : Unified Contact Center Enterprise Design (UCCED)


1. When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR to queue the call using a translation route to VRU, what label is sent to the routing client?
A. Cisco Unified Contact Center Enterprise Busy label
B. Cisco Unified IP IVR CTI port
C. Cisco Unified Communications Manager MTP
D. Cisco Unified Communications Manager CTI route point
Answer: D

2. In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able to make personal outbound calls from their Cisco IP phone, but they do not want to allow the agent to use their ACD line for these calls. How would this requirement be addressed given the following:
Agent ACD Line: 1000 (DN)
Allow PSTN calling search space: Allows outbound calls to PSTN.
Block PSTN calling search space: Blocks outbound calls to PSTN.
A. add second line on IP phone with DN 1000, but in different partition, allow PSTN calling search space
B. add second line on IP phone with DN 1000, but in same partition, block PSTN calling search space
C. add second line on IP phone with DN 2000, but in different partition, allow PSTN calling search space
D. add second line on IP phone with DN 2000, but in same partition, block PSTN calling search space
Answer: C

3. Which of the following Cisco Unified Customer Voice Portal call-flow models does not require a Cisco IOS-based VoiceXML Gateway?
A. Standalone Self-Service
B. Cisco Unified Customer Voice Portal Call Control
C. Cisco Unified Customer Voice Portal Call Control with Queue and Collect
D. Cisco Unified Customer Voice Portal Call Control with Queue and Self-Service
E. Cisco Unified Contact Center Enterprise Network Interface Controller-based Call Control with Cisco Unified Customer Voice Portal Queue, Collect, and Self-Service
Answer: B

4. Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?
A. AXL
B. SIP
C. H.323
D. JTAPI
E. SOAP
Answer: D

5. Which of the following configurations are supported with the Cisco Unified Contact Center Enterprise solution?
A. Cisco Agent Desktop with Communications Manager Attendant Console
B. Cisco Agent Desktop without Communications Manager Attendant Console
C. Cisco CTI Object Server Agent Desktop with Communications Manager Attendant Console
D. Cisco Siebel Driver/CRM Desktop with Communications Manager Attendant Console
Answer: B

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